Safe Play at r55t

Responsible Gaming at r55t

r55t believes that gaming should be entertaining, not stressful. We provide every player with tools to stay in control — because enjoying the game responsibly is what matters most.

21+ Only

Our Commitment

r55t's Commitment to Responsible Play

r55t is committed to providing a safe, fair and transparent gaming environment for all players in Bangladesh. We recognise that while the vast majority of our players enjoy casino games and sports betting purely for entertainment, a small number of individuals may develop patterns of play that become harmful to themselves or to those around them. r55t takes this responsibility seriously, and we have built a range of practical tools into the platform to help every player maintain healthy control over their gaming activity.

Our responsible gaming policy covers all players on r55t — whether you enjoy cricket betting on BPL and T20 World Cup matches, spinning the slots, or playing live casino games. The tools described on this page are available to every registered account holder and can be activated at any time by contacting our support team. r55t strongly encourages all players to review these tools and use them proactively, before any issue arises.

Gambling should be fun. It should never be a way to earn income, escape personal problems, or recover financial losses. If you ever feel that gaming is no longer enjoyable and is instead causing stress, anxiety or financial strain, please reach out to our support team immediately. We are here to help — not to judge.

Player Tools

Responsible Gaming Tools Available to You

r55t provides the following responsible gaming tools to all registered players. Any of these features can be requested by contacting r55t support via the email address on this site. Our team will process your request promptly and confidentially.

Deposit Limits
Set daily, weekly or monthly deposit caps to keep your spending within budget.
Time-Out
Take a short break of 24 hours, 7 days or 30 days — your account is paused automatically.
Self-Exclusion
Request a permanent or long-term exclusion from all r55t gaming activity at any time.
Session Reminders
Receive alerts after extended play sessions to help you stay aware of time spent gaming.
Account Lock
Lock your account immediately if you feel you need to stop playing right now.
Reality Check
Periodic on-screen messages showing how long you have been playing in the current session.

Deposit Controls

Managing Your Deposit Limits

Deposit limits are one of the most effective tools for maintaining control over your gaming budget. r55t allows players to set three types of deposit limits. Once a lower limit is set, it takes effect immediately. Requests to raise an existing limit are subject to a cooling-off period to ensure they are not made impulsively.

Daily Deposit Limit
A cap on the total amount you can deposit in any rolling 24-hour period. This is the most granular control available and is ideal for players who want to keep tight day-to-day oversight of their spending. Once your daily cap is reached, no further deposits will be accepted until the 24-hour window resets.
Weekly Deposit Limit
A cap on deposits across any rolling 7-day period. This is useful for players who may not play every day but want to ensure that their total outlay across a week remains predictable and within their means. The weekly limit runs as a rolling window, not a fixed Monday-to-Sunday calendar week.
Monthly Deposit Limit
A cap on deposits across any rolling 30-day period. This is the broadest deposit control available and is recommended for players who wish to set a firm overall monthly gaming budget. Players who receive monthly salaries — for example, salaried workers in Dhaka, Chittagong or Sylhet — often find that a monthly deposit limit is the most natural fit for their financial planning.

To set or adjust any deposit limit, contact r55t support via the email address shown on this site. All limit requests are handled confidentially. Reductions take effect immediately; increases are subject to a cooling-off period of at least 24 hours before they become active.

Self-Exclusion

How to Request Self-Exclusion

Self-exclusion is a voluntary tool that allows any r55t player to request a temporary or permanent suspension of their account. Once self-exclusion is in place, r55t will block access to the account and will not send promotional communications to the excluded player for the duration of the exclusion period. The steps to request self-exclusion are straightforward.

  1. Contact r55t support by emailing [email protected] from the email address registered to your account.
  2. State clearly in your message that you wish to self-exclude, and specify whether you want a temporary time-out (with a duration) or a permanent self-exclusion.
  3. r55t support will confirm your request by reply email and apply the exclusion to your account within a short processing time.
  4. During the exclusion period, any attempts to create a new account at r55t from the same individual will also be blocked. Please do not attempt to circumvent a self-exclusion.

Permanent self-exclusion is irreversible and will result in the closure of your account. Any balance remaining in the account at the time of exclusion will be returned to your registered payment method after the required processing period. r55t recommends that players who choose permanent self-exclusion also seek support from a mental health or gambling counselling service.

Need to stop right now? If you feel that you need to stop playing immediately, email [email protected] with the subject "Urgent Account Lock" and our team will prioritise your request above all others. You do not need to explain why — just ask and we will act immediately.

Know the Signs

Warning Signs of Problem Gambling

Problem gambling can develop gradually and is not always obvious — even to the person experiencing it. r55t encourages all players to be honest with themselves about their gaming habits. The following are commonly recognised warning signs that gaming may be becoming a problem.

  • Spending more money on gambling than you originally intended or can afford.
  • Chasing losses — trying to win back money you have already lost by placing bigger bets.
  • Feeling restless, irritable or anxious when not gambling, or when trying to cut down.
  • Neglecting work, family, studies or social obligations because of time spent gambling.
  • Hiding your gambling activity from family members or lying about the amount you have spent.
  • Borrowing money, selling possessions or using bill money to fund gambling activity.

If you recognise any of these signs in yourself or in someone you care about, please do not wait. Contact r55t support to discuss the responsible gaming tools available to you, or reach out to a trusted friend, family member or counselling service in your area. Taking action early makes a significant difference.

Play Smart

Tips for Healthy Play

Even for players who do not currently have a problem with their gaming habits, following a few simple principles can help keep gaming enjoyable for the long term. r55t recommends the following practical guidelines to all players across Bangladesh.

Set a Budget Before You Play
Decide how much you are comfortable spending before you start a gaming session. Treat this amount as entertainment spending — money you are prepared to enjoy without expectation of a return. Never play with money that is needed for rent, food, household bills or other essential expenses. Setting a deposit limit through r55t support is a practical way to enforce your budget automatically.
Take Regular Breaks
Extended gaming sessions can affect your judgment and make it harder to recognise when it is time to stop. r55t recommends taking a break of at least 15 minutes for every hour of play. Use session reminders if you find it difficult to track time spent gaming. Stepping away — even briefly — helps maintain perspective and keeps gaming in its proper place as a leisure activity.
Never Chase Losses
Chasing losses is one of the most common patterns that leads to problem gambling. If you have reached your session budget or have had an unlucky run, accept the outcome and close the app. Attempting to recover a loss by increasing your stakes almost always leads to a larger loss. Every bet is an independent event — past results do not influence future outcomes.
Keep Gaming in Balance
Gaming should be one leisure activity among many, not the primary focus of your free time. r55t encourages all players to maintain a full and active life outside of gaming — spending time with family, enjoying sports, pursuing hobbies, and staying socially connected. If you find that gaming is crowding out other parts of your life that you used to enjoy, that is a signal worth paying attention to.

Player Protection

Protecting Minors from Gambling

r55t strictly prohibits anyone under the age of 21 from registering an account or participating in any form of gambling activity on the platform. This is a firm and non-negotiable policy. During the registration process, all players are required to confirm that they are 21 years of age or older, and r55t reserves the right to request identity verification documents from any player at any time to confirm age compliance.

If you share a device with other family members, particularly children or teenagers, r55t strongly recommends that you log out of your account after every session and ensure that your login credentials are not stored in a way that allows unauthorised access. Never share your r55t account details with anyone. If you suspect that a minor has accessed your account or has participated in gaming activity on the platform, contact r55t support immediately so we can investigate and take appropriate action.

21+ strictly enforced. r55t will permanently close any account found to belong to a person under the age of 21 and will return any deposited funds to the payment source after completing the required checks. There are no exceptions to the minimum age policy. If you are under 21, please do not attempt to register on r55t.

Get Support

Contact r55t for Responsible Gaming Support

r55t's support team is available 24 hours a day, 7 days a week, 365 days a year. If you need to discuss your gaming habits, activate a responsible gaming tool, request self-exclusion, or raise any concern about your account, our team is ready to help confidentially and without judgment. You will never be pressured to continue playing — our only goal is to support you.

Email Support
Write to us at [email protected]
Our team aims to respond to all responsible gaming requests within a few hours. For urgent requests, include the word "Urgent" in your subject line.
24/7 Live Support
Our live support team is available around the clock via the chat feature in the r55t app. Whether you have a quick question about your account, need help activating a deposit limit, or want to talk through any concern, our team is on hand every hour of every day — including during Eid, Puja and all public holidays in Bangladesh.

Still Have Questions?

Check our FAQ for quick answers, or explore r55t Casino to see the full range of games available to registered players.

View FAQ Explore r55t Casino
21+ Only. r55t is strictly for adults aged 21 and above. Gambling can be addictive — please play responsibly and within your means. If gambling is affecting your health, finances or relationships, contact our support team immediately or speak to a trusted person in your life.